Annabelle V Meb

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Verified Reviewer

Not satisfied

*** Shredz they never sent my ***
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Cons:
  • No notice of backordered item

Preferred solution: Get an extra bottle of pills and some fruit punch shake mix

Pennie T

I didn't get my books along with my Order

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I ordered the complete plan for 145.00 I have everything except my books
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Laney Uuk
map-marker San Antonio, Texas

Shippment

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Just need to know when my order will arive. It has ckeared my bank
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Gayland Kxn

I didnโ€™t get my stuff I ordered

I ordered supplements in last February i still havenโ€™t received it now i want my money back
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Loss:
$80
Reason of review:
Order processing issue

Preferred solution: Full refund

Lenny Bfx
map-marker Oceanside, California

Cancel my order

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This company is fraud do not order from them they will not send your items nor respond back to you when inquiring about it
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Holly W Vcr

Order takes forever

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I ordered my products over a month ago and still havenโ€™t received anything. I ordered Shredz about two years ago and had the same thing happen but assumed because I ordered right after Christmas it would take a bit. But this is crazy!
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Reason of review:
Order processing issue
Olinda d

Worst experience ever!!

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Shredz - Worst experience ever!!
Shredz - Worst experience ever!! - Image 2
Shredz - Worst experience ever!! - Image 3
Shredz - Worst experience ever!! - Image 4
Shredz - Worst experience ever!! - Image 5
Shredz - Worst experience ever!! - Image 6

This is my first time ever buying product from this company. I purchased a bundle pack and paid $191.05. Well, I had placed my order on March 27, 2018. I emailed them April 12, 2018 and again on April 25, 2018 asking about my order. They did email back with this response, โ€œDear Valued Customer,

Thank you for your recent purchase and patience while we process your order. An unexpected delay at our manufacturing facility has caused some of the items in your order to be back ordered. We have received confirmation that all items will be delivered to our warehouse by the end of this week. We expect to resume shipping during the week of April 16, 2018. Allow me to apologize for any inconveniences this may have caused you and offer a $25.00 discount on your next order using the coupon code THANKYOU25.

You are a valued customer, and we are committed to providing you with the best service possible. Please let us know if there is anything else we can further assist you with. We look forward to serving you again.

- SHREDZ Supplements.โ€ So I gave them another chance! On May 7, 2018 I was excited that my package was in, so I could start my products. When I got home and opened my package I only received 5 products instead of all 8 products. I went back outside to make sure there wasnโ€™t another box. Well there wasnโ€™t I was angry, cuz Iโ€™ve waited a while for my products and only received half. So Iโ€™ve sent emails again one on May 5, 2018 and another on May 10, 2018 this is what I put in the email, โ€œ So, Iโ€™m supposed to have 8 products I only received 5?!?Whereโ€™s the remainder of my order? I didnโ€™t pay $191 just to receive half of my products. Iโ€™ve been having a really bad experience with this company and it really sucks since I'm a new customer having the worst experience!!! Either I get the remainder or I send back the products and get my money back!! I really have been patient but, Iโ€™m losing my patience really fast with this company!!!!โ€œ I have yet to get a reply back to whatโ€™s going on. So I decided to go on the chat and speak to someone this happened May 17, 2018 the rep was nice and had told me to send another email I asked if there was a number to call cuz I was tired sending emails and not getting a reply. WtfSo all of a sudden some guy came on and had read the chat with the rep. And he told me the same bogus that I will be receiving the other products I didnโ€™t receive and they prolly were out of stock and they had problems with orders trying to get caught up blah blah blah. Till this day May 18, 2018 I havenโ€™t received emails back nor the rest of my products. Iโ€™m giving up!! I know I wonโ€™t get the rest of my products and the ones I did receive I havenโ€™t even open them and thinking of returning them back. But if I do that I know I wonโ€™t get my money back!! To anyone who is thinking of buying products from this company. I would think twice before even getting anything from this company they rip their customers off and is not worth the headache or time to try to get answers or anything!!! Wtf

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Cons:
  • Everythinh
Reason of review:
Order processing issue
Anonymous
map-marker Westminster, Colorado

Order

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I ordered ny shredz a month ago and STILL havenโ€™t received my package. I ordered them ahead of time incase my other ones ran out which they did a week ago. It shouldnโ€™t take this long i will not order from you guys again
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Reason of review:
Order processing issue
Savanna P Qxs

Still dont have my product

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I ordered a sale they were having on womens supplements a month ago. The money was taken out of my account the same day, including the cost I paid for shipping.

A week goes by and still nothing, I get onto my account and it still says pending, so I email the rep, wait a week before I hear a response, and am told they are out of supplies in the warehouse and have no estimated date on when they will be getting them in...wait, what?? So I vent my frustration, they send me a coupon for $25 and say I will be getting an email when it ships, another week goes by and it still says pending, another email is sent, and I am told it will be the end of the week following that they will be sending my order....so all together 1 month AFTER I have placed my order...Well, still nothing, so I email the rep and ask what is the hold up and still havent had a response, all the while they are still having sales all over their website of the very product that they are telling me they are out of and dont know when they will be getting it in?! Dang near $100 that I could of spent else where or on more important things that is just sitting in limbo all the while I have absolutely nothing to show for it.

I will NEVER order from this company again! And what is the point of sending a $25 coupon if they dont have the products to even use it on, they have no business in running a company, dont continue to try to meet the demand if you do not have the supply.

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Loss:
$100
Cons:
  • No notice of backordered item
  • Customer service
Reason of review:
Order processing issue

Preferred solution: Deliver product or service ordered

8 comments
Guest

Seriously I would never recommend nor use Shredz again. Here they have all these promos and you order yet don't receive your product.

I ordered over 3 months ago. I have contacted customer service multiple times and the last time I asked for a refund and they used the excuse we are on back order and a new shipment should becoming in next week and your order has got bumped up to top priority yet I've been looking everyday to see if my order has been shipped and nothing. I was told about the top priority , 2 going on 3 weeks ago.

Oh and they sent me a $25 coupon but the coupon you have to spend $40 HAHA I am not spending anymore money. I just sent them another email.

Guest
reply icon Replying to comment of Guest-1473218

I had to stay on them and post up complaints on just about every fb post, Instagram, BBB and so on before they even bothered helping me out, after damn near 2 months they finally shipped it... Oh but wait, they sent three of the same supplements instead of the three individual ones I ordered, such a joke, I will NEVER order from them again

Guest

Same exact thing happened to me. I am livid pissed this is not okay!

Guest
reply icon Replying to comment of Guest-1466096

What I don't understand is how they keep doing it, or why they haven't been shut down??

Guest

So I just order protein on Friday and it doesnโ€™t have any shipment placement on there it just says waiting shipment but doesnโ€™t say from what company... does this mean we all just got scammed

Guest
reply icon Replying to comment of Guest-1465678

Thats what it sounds like to me.... So mad, sure didn't have any wait time in taking the money out of my account.

Guest

I had this SAME thing happen to me!!! which is why I came on here to look at reviews!!!

Guest
reply icon Replying to comment of Guest-1465644

It's ridiculous! I'm sorry youre going through it but your not alone, my boyfriend is going through the same issue with the men's supplements so it's not just the womens, it's all their merchandise, which looks like it's been happening for quite some time, which makes me wonder how they are even still on operation if they don't have supplies!? Ugh frustrating

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Rebeca C Cha

NOT REFUNDED

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I made an order in shredz on April this year for some sot of Sale they vae ("80%" off), and after not receiving the products, and back and forth emails with their customer service; I went ahead and requested them to cancel the order and send my refund. I cancelled the order back on May 9th and I still havent heard from them on my followup emails or received the refund.

I've cecked my bank statements every month after I cancelled and nothing has been reinstated. I just want my money back since their level of service totally suck! and they shouldnt be posting sales all the time if they cant fulfill the orders.

I also asked if they could send the product since I wasnt geting the refund, but they said no! so what's supposed to happen now?

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Loss:
$190
Pros:
  • Product
Cons:
  • Because i did not receive my products
  • Customer service
  • Response time
Reason of review:
Poor customer service

Preferred solution: Full refund

2 comments
Guest

SAME EXACT issue for me. I ordered in April.

Have NOT received my items or my refund. Have emailed back & forth, and its like they just stopped replying to me. I am just OUT that money.

I SUPER disappointed with them and after multiple other orders.. i will NOT be using this company again.

Guest

The same exact thing happened to me. I ordered in Feb.

Cancelled in April. It's now July and keep getting "I'll talk to someone"

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Genevieve A Mfw

Shredz stole my money never receive produce or refund

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I wanted 2 months for the products. I got tired of waiting so i ask for a refund. This was in march. It is now july 20th. Now they are avoiding me. I have all the emails to prove it.
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Reason of review:
Order processing issue
2 comments
Guest

This is happening to me now!! WTH?

Am going to get my money back?! This is not fair. I donโ€™t understand how a company can get away with this.

I am going to try to contact the better business bureau and in going I post on every social platform about them. Everyone will know that they are crooks.

Guest
reply icon Replying to comment of Guest-1537603

This company is a scam.

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Anonymous

Absolutely horrible

Shredz - Absolutely horrible
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Shredz - Absolutely horrible - Image 6

I placed an order April 26th. I received an email with my receipt and ebooks.

I spent $153 on the 30 day challenge. Itโ€™s now May 12th. Iโ€™ve spoken with a few customer service reps and Iโ€™ve sent three emails (the first one was sent May 3rd) and I still havenโ€™t heard anything. My order is still awaiting shipment and pending.

I just want a refund. Online it says shipping processing takes 48-72 hours.... Itโ€™s been two weeks. After reading other reviews saying theyโ€™re going on a month or two Iโ€™m never ordering from them again.

Down below is a few chats and only 1 person tried to help. 3 different chats 2 emails and I was told the โ€œrelevant deptโ€ will contact me soon.

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Reason of review:
Order processing issue
Kylie R Rmn

HORRIBLE COMPANY

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I ordered the Shredz Fat Burner back in April during their HUGE SALE. It is now July and I have yet to receive my refund or my product.

There is NO number to contact customer service... only an email address, which I have emailed MULTIPLE times and only received a couple responses stating my order was canceled and someone would be contacting me via email regarding my refund. This has YET to happen. I am just out that money and product.

I.m EXTREMELY upset with this company and will NOT be doing business with them again.

Nor will I recommend them or their product to ANYONE!!!! Save yourself the headache and loss of money!!!!

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Loss:
$60
Cons:
  • Company does not offer refunds on their junk
  • Response time
  • Customer service
Reason of review:
Shitty customer service, bunk refund policy

Preferred solution: Full refund

Casey G Txb

Worst Company

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I ordered back in February a bundle deal. After a month of no package i emailed them they told me it was on back order. So i waited another week emailed again still nothing. So I asked them to cancel my order on March 29. It is now June 11 and still no refund and no response. Literally the worst company i have ever dealt with.
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Worst customer service

I had ordered the supplements since february. Due to it being back ordered i let it pass for 2 weeks. I cancelled my order in march and were already in july and i still havent received my refund!!!! They keep going back and forth
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Reason of review:
Return, Exchange or Cancellation Policy
Tiffany Auq

Itโ€™s been a month I want a refund

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I placed my order April 11th and the site says 72 hrs for processing. So I wait almost a week when thereโ€™s still no update I contact them and get an email on April 17 that they are updating their back end and orders will be moving soon. Itโ€™s now May 12th! My order is STILL in awaiting shipment and they have stopped responding to any of my inquiries as to when itโ€™s going to ship. 72hrs processing my *** I want a refund.
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Reason of review:
Order processing issue
2 comments
Guest

Still havent recieved refund on an 151 dollar order. They said it was back ordered, waited a month, then told them nevermind I'll go else where.

They cancelled my order and now 3months later i am STILL WAITING. Customer support with not return emails and their is no number i can find to contact. What a scam.

Give me MY MONEY back or send the damb supplements. Wtf

Guest

aahhh I am currently waiting on my refund still! I got tired of waiting for my items.

and still haven't gotten my refund! and cant get a hold of them

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